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TERMS & LEGAL CONDITIONS VISORFEST 2020

 

TERMS & CONDITIONS – TICKET SALES VISORFEST 2019

The terms and conditions stated below govern the tickets sales terms and conditions for the event VISORFEST sponsored and organized by the corporation VISOR FEST EVENTS AIE (the Organization) whose registered office is at Calle Denia, 21, 5ª, 460061 Valencia and with tax identification number V-40507048. Phone +34 698844732 and contact email address info@visorfest.com. The corporation is established indefinitely and by means of the public deed and registered at the Commercial Registry of Valencia, Tomo 10533, Hoja V-183117 y Folio 53. The acquisition of any ticket represents the acceptance of the following conditions:

 

  1. YOUR TICKET:

1.1. The legal nature of the ticket is that of a security or negotiable instrument, in accordance with legislation currently in force.

There are nine (9) ticket types for VISORFEST 2020:

I) 2 Day Pass: Grants the right to access the concert area on Friday 18th and Saturday 19th, september 2020.

II) 2 Day Underage (between 12 and 17 years) Pass: Grants the right to access the concert area on Friday 18th and Saturday 19th, september 2020, but subject to the conditions that are established in a special way for their purchase (general condition 6ª).

III) 2 Day People with Reduced Mobility Pass: Grants the right to access the concert area on Friday 18th and Saturday 19th, september 2020, but subject to the conditions that are established in a special way for their purchase (general condition 7ª).

IV) Friday Ticket: Grants the right to access the concert area on only one day, Thursday 18th, September 2020. The day ticket allows you to enter the venue only once (once you leave you can not re-enter).

V) Friday Ticket (Underage, between 12 and 17 years): Grants the right to access the concert area on only one day, Thursday 18th, September 2020, but subject to the conditions that are established in a special way for their purchase (general condition 6ª). The 1 day ticket allows to enter the venue only once (once you leave you can not re-enter).

VI) Friday Ticket (People with Reduced Mobility Pass): Grants the right to access the concert area on only one day, Thursday 18th, September 2020, but subject to the conditions that are established in a special way for their purchase (general condition 7ª). The 1 day ticket allows to enter the venue only once (once you leave you can not re-enter).

VII) Saturday Ticket: Grants the right to access the concert area on only one day, Saturday 19th, September 2020. The 1 day ticket allows to enter the venue only once (once you leave you can not re-enter).

VIII) Saturday Ticket (Underage, between 12 and 17 years): Grants the right to access the concert area on only one day, Saturday 19th, September 2020, but subject to the conditions that are established in a special way for their purchase (general condition 6ª). The 1 day ticket allows to enter the venue only once (once you leave you can not re-enter).

IX) Saturday Ticket (People with Reduced Mobility Pass): Grants the right to access the concert area on only one day, Saturday 19th, September 2020, but subject to the conditions that are established in a special way for their purchase (general condition 7ª). The 1 day ticket allows to enter the venue only once (once you leave you can not re-enter).

However, the Organization reserves the right to put new kinds of tickets on sale that are not outlined in this point. In any case, these tickets would be subject to the general conditions of ticket sales and access to VISORFEST 2020 described in this document.  

1.2. Once acquired, the ticket cannot be exchanged or refunded, all purchases being final, except in the case of cancellation or date changes on the part of VISORFEST 2020.

1.3. Admission, without affecting what is reflected in these conditions with regards to the right of admission, is contingent on having a complete ticket in appropriate conditions. Tickets are equipped with different security measures to ensure their authenticity. The Organization will not be held responsible for tickets that were not purchased at official points of sale. Any damaged ticket, or any ticket with signs of being counterfeit, will authorize the Organization to deny access to the said ticket holder to the concert venue and, if the case may be, the camping area. The Organization reserves the right to take any and all legal measures it deems suitable against holders of counterfeit tickets.

1.4. Possession of a ticket does not grant its holder or third parties the right to use the ticket or its contents for purposes related to advertising, marketing or promotions (including, expressly but not exclusively, contests, gifts and/or raffles) associated with the ticket holder or third parties. Failure to comply with this point will obligate the unauthorized advertiser and/or user to pay a penalty equivalent to a thousand times the price of the most expensive ticket of the event, without affecting further claims for general damages. Furthermore, this ticket will be, immediately, declared null and void.

1.5. Tickets may only be purchased at points of sale expressly authorized by the Organization.?

1.6. If the event ticket is acquired through an authorized website, the ticket must be printed by the purchaser (by the print at-home printing service). The Organization expressly warns that these tickets will not be available to be picked up at the box office in Benidorm 

1.7. The Organization warns that it has high-tech procedures in place capable of detecting any kind of photocopied or counterfeited ticket. The Organization reserves the right to deny access to the holder of a ticket if any anomalies are detected. The detection of any fraudulent use of print at-home printing tools will be persecuted in accordance with any and all legislation currently in force, including criminal liabilities.

 

  1. REGARDING THE TICKET AND ITS EXCHANGE FOR A WRISTBAND:

2.1. The ticket must be exchanged for a wristband upon arriving at the VISORFEST 2020’s venue. Tickets can be exchanged for wristbands at the main entrance of the concert venue.

2.2. The Organization will not be held responsible for the care and maintenance of the wristband once issued; the bearer of the wristband will be solely responsible for its care and maintenance. Damaged or broken wristbands will not be admitted. The wristbands are resilient but not unbreakable.?

2.3. Once the ticket has been exchanged for a wristband in the designated area, the wristband becomes the element that certifies acquired rights. The loss of the wristband will translate into the loss of the right of admission. The Organization warns that manipulated, damaged or broken wristbands will not be admitted. If one leaves the venue, one’s wristband must be perfectly intact in order to re-enter.

 

  1. SUSPENSION OR CANCELLATION OF THE EVENT:

3.1. The Organization reserves the right to change, modify or suspend VISORFEST 2020’s programme at any time.

3.2. In the event of a total cancellation, the Organization will take all reasonable measures to accommodate ticket holders with new dates for VISORFEST 2020.

3.3. In case of any ticket refund from the Organization, the distribution cost that sales channels apply to the price of the ticket will not be refunded by the Organization given that the Organization is not the recipient of this charge and this service is understood to be rendered at the time of purchasing the ticket.

3.4. The cancellation, total or partial, of VISORFEST 2020 due to forces beyond the Organization’s control (Force Majeure) will not lead to ticket refunds. 

 

  1. ADMISSION RIGHTS:

Applying the article 33 of Law 14/2010 of December 3rd of Generalitat Valenciana, regarding Public Shows, Leisure Activities and Public establishments of the Valencian Community, VISORFEST 2020’s Organization establishes the following conditions for admission:

4.1. The Organization establishes the following requirements in order to grant Access and permanence in the concert venue for attendees under 18:

I) Minors between 12 and 17 years of age must (a) be accompanied by an adult (b) must pay the ticket price established for his/her age group and (c) the adult, parent or legal guardian must fill in the document in which he/she becomes fully responsible for the minor and exempts Maraworld, S.A. from any responsibility.  Adults, parents and/or Legal guardians confirm the authenticity of all documentation presented to the Organization. Additional requisites require providing the Organization with the Family Book, ID or Passport, ID of adult, parent or legal guardian. For Spanish Nationals, if parent or legal guardian will not be accompanying the minor the parent or legal guardian must sign an authorization before the National Police or Guardia Civil. If the minor is from a foreign country or a country in the EU, they will have to present all documentation that certifies custody of the minor in accordance to the legislation that corresponds to their country of origin.

II) Minors that are 12 or under must (a) be accompanied by their mother, father or legal guardian and (b) they will have to fill in a document in which they acknowledge themselves as being directly responsible for the minor, exempting VISORFEST from any responsibility and confirming the authenticity of all documentation provided to the Organization. Additional requisites require the presentation of the Family Book, ID or Passport of the minor and ID or Passport of the parent or guardian. If the minor is from a foreign country or a country of the EU, the parent or legal guardian must present all documentation that certifies custody of the minor according to the legislation that corresponds to their country of origin. Lastly, minors must carry their accreditation on them during the duration of their stay in the venue and must be visible at all times. The accreditation must have their name, surname, nationality and the contact information of their mother, father or legal guardian and mobile number of the parent or legal guardian whose name is on the minor’s accreditation.

III) The Organization will have permission to make photocopies of the documentation turned in by adults, mother, father or legal guardian for their archives.

IV) Minors will be expelled if seen consuming alcoholic drinks or smoking tobacco. 

V) The Organization has a right to expel minors who infringe any of the previously mentioned requisites for access or permanence in the venue. Expulsion from festival grounds will not result in ticket refunds.  

 

5. INTRODUCTION OF FOOD, DRINK AND OBJECTS TO THE VENUE

Entrance with food and drinks from outside the venue is prohibited. Only baby food will be allowed to enter, in containers whose shape and material of manufacture are considered safe (the entry of products with metallic, sharp or similar materials is forbidden). For safety reasons, the festival’s security team may deny entry to other types of food, such as chewing gum or candy. Inside the enclosure there will be food and drink options for diabetics, celiacs, vegans, etc.
It is not allowed access with objects that can be considered as dangerous by the organization or are prohibited by current regulations: motorcycle helmets, selfie sticks, etc.

 

  1. SPECIAL CONDITIONS FOR THE PURCHASE OF “DISCOUNTED MINORS (BETWEEN 12 AND 17 YEARS) TICKETS”

6.1. The existing offer on sales of 2 Day Pass and 1 Day Tickets with this discount is ONLY available to minors between 12 and 17 years old and proof will be required in the form of:

  • DNI

6.2. The price with discount will be indicated on the website and in correspondence with the different prices for 2 Day Pass and 1 Day Ticket.

6.3. Limited allocation, available only whilst stocks last and promoter retains the right to withdraw the offer at any time.

 

  1. SPECIAL CONDITIONS FOR THE PURCHASE OF “DISCOUNTED PEOPLE WITH REDUCED MOBILITY TICKETS”

7.1. The existing offer on sales of 2 Day Pass and 1 Day Tickets with this discount is ONLY available to people with reduced mobility and proof will be required in the form of:

  • DNI.
  • Accreditation of the situation that entitles the discount.

7.2. The price with discount will be indicated on the website and in correspondence with the different prices for 2 Day Pass and 1 Day Ticket.

7.3. Limited allocation, available only whilst stocks last and promoter retains the right to withdraw the offer at any time.

 

  1. INTELLECTUAL PROPERTY AND IMAGE RIGHTS:

8.1. All intellectual property and image rights derived, directly or indirectly, from the artistic performances and/or activities taking place as part of VISORFEST 2020 are reserved. As such, the capturing, filming or recording of images, pictures or sounds without prior written authorization from the Organization is strictly forbidden. All rights regarding image, name, copyrights, patent rights and any rights derived directly or indirectly from artistic representations or any other representations derived from the Festival are reserved. It is, therefore, strictly forbidden to access the venue with cameras (photographic and video) and any other recording device.

8.2. VISORFEST attendees explicitly agree and authorize that their voices and images be used in different visual/audiovisual devices during the celebration of the event. After the festival, attendees explicitly agree to the posterior use of these images by the Organization or third parties in whichever media and promotional diffusion the VISORFEST engages on both for promotional or commercial use.

8.3. The Organization reserves its right to expel any person that does not comply to the terms expressed in this section without this generating the refund of any quantity paid when purchasing the ticket.

 

  1. PERSONAL INFORMATION:

We inform you that your personal information will be kept on file by VISORFEST EVENTS AIE, and may be used for future promotions, in full accordance with VISORFEST EVENTS AIE’s policy of dealing with personal information, as published in its website (www.visorfest.com), and complying with all existing laws regarding the protection of personal information. Participants may exercise their right to oppose, access, rectify and/or cancel this at the following address: VISORFEST EVENTS AIE c/ Denia, 21, 5ª 46006 Valencia

 

  1. LEGAL DISCLAIMER:

The Organization will exercise its right to take legal measures, both civil and criminal, as it deems appropriate against the perpetrators of any attempts of fraud, breaking and entering, and/or damages caused to the Organization, directly or indirectly.

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